All Systems Operational
Voice & Calls Services Operational
90 days ago
100.0 % uptime
Today
Multi User VoIP ? Operational
90 days ago
100.0 % uptime
Today
Outbound SIP Trunking ? Operational
90 days ago
100.0 % uptime
Today
Outbound IAX Trunking ? Operational
Inbound SIP trunking ? Operational
90 days ago
100.0 % uptime
Today
Inbound IAX Trunking ? Operational
Email2Fax Operational
Fax2Email Operational
Gradwell Mobile Operational
Single User VoIP ? Operational
DNS Services Operational
Hosted 3CX Server ? Operational
90 days ago
100.0 % uptime
Today
International Phone Numbers Operational
90 days ago
100.0 % uptime
Today
Wave Operational
90 days ago
100.0 % uptime
Today
Teams Direct Routing Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
99.93 % uptime
Today
Fibre line Operational
90 days ago
100.0 % uptime
Today
EFM Operational
ADSL Broadband Operational
FTTC Operational
90 days ago
99.79 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Portals and Website Operational
90 days ago
100.0 % uptime
Today
Gradwell customer control panels ? Operational
90 days ago
100.0 % uptime
Today
Gradwell website Operational
Gradwell team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Sales and Support unavailable 25/03/2024 Mar 25, 2024 16:00-17:00 GMT
Hi,

Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 25/03/2024.

Please email the team for anything urgent on:

customerservice@gradwell.com
tech@gradwell.com
connectivity@gradwell.com
order.escalation@gradwell.com

We apologise for any inconvenience this may cause.

Posted on Mar 18, 2024 - 09:37 GMT
Call Setup Response Time
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This issue has been closed as resolved following the prior restorative actions
Mar 13, 16:07 GMT
Monitoring - Further update - Traffic has been balanced and we are now seeing network levels return to normal. We will monitor for the next 4 hours for any changes. If any issues persist please complete full troubleshooting and log a fault where necessary.
Mar 13, 11:32 GMT
Identified - We've received notification from one our upstream carriers that some BT DSL circuits maybe experiencing packet loss or slow speeds.

This is due to an issue identified on some BT bearers. We have escalated the case with our carriers and the network team are conducting a further investigation and traffic management is being carried out to improve service at this time.

Further update due at 11am.

Mar 13, 09:59 GMT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.